Customer-triggered store management

ABSTRACT

In some embodiments, systems, apparatus and methods are disclosed that utilize customer feedback to obtain store intelligence and automatically respond to the customer without the need to involve a store associate or employee, thereby allowing employees to continue on with other tasks. For example, customers may provide feedback for a particular product not on the shelves and be advised that it is being pulled (if it is on-site, such as in a back room), or offered the opportunity to order the product or advised of an alternate on-site or off-site location where the product can be found. The system, method or apparatus may also identify products the store should add to its assortment of products based on such customer inquiries and/or may take automated actions in response (e.g., generating pick requests, generating orders for products, reporting potential new products to add to offerings, etc.).

CROSS-REFERENCE TO RELATED APPLICATION

This application is a continuation of U.S. application Ser. No.15/164,025, filed May 25, 2016, which claims the benefit of U.S.Provisional App. No. 62/167,075, filed May 27, 2015, each of which isincorporated herein by reference in its entirety.

TECHNICAL FIELD

This invention relates generally to retail store management and, moreparticularly, to systems, apparatus and methods for improving storemanagement using input or feedback from customers or consumers.

BACKGROUND

Some primary objectives of conventional retail stores are to provideconsumers with the items they need and to do so efficiently so as tomaximize sales. One of the leading causes of lost sales is a lack ofproduct availability, such as out of stock product (either missing fromshelf and in a back room or missing entirely from that particularstore), moved product and/or misplaced product. Currently, the onlyoptions for a consumer who cannot find what they are looking for are toforgo purchasing the product (i.e., meaning a lost sale) or to find asales associate or employee and ask for their assistance in locating theproduct. In conventional retail establishments or stores, associates arerelied upon heavily to receive deliveries, inventory new product, place,check, count and replenish displayed product, (e.g., product on shelves,in end units, in modulars, features, etc.), conduct price changes andreorganize the sales floor (e.g., move in and out seasonal product,freshen-up sales floor, etc.). Thus, an associate is not always readilyavailable to render such assistance to a consumer and, even when theyare, the time it takes for the associate to render this assistance istypically valuable time taken away from the other important things theassociate is tasked with doing. In addition, the harder it is for theconsumer to locate an associate to render such assistance, the morelikely the consumer will give-up, get frustrated or simply not enjoytheir overall shopping experience. Thus, the shopping experience wouldbe more enjoyable to the consumer if other options were provided torender assistance in such instances, and the store could be operatedmore efficiently if other options were provided that free up the storeassociates to complete other important tasks.

Other areas where conventional retail stores fall short of their goal ofmaking the shopping experience as efficient and enjoyable as possibleare in soliciting and utilizing customer feedback. Currently, the onlyway for a customer to give feedback on their shopping experience, (e.g.,such as to report a missing or out of stock product), is bycommunicating it to an associate found on the sales floor, to a cashierat checkout or by other point of contact or communication (e.g.,emailing or telephoning in a comment, concern or complaint, etc.). Thus,customer trust and feedback remain greatly underutilized as a tool forproviding better customer service and for improving retail storemanagement.

In addition, over the past several years, the amount of consumers whoutilize mobile devices during their shopping experience has dramaticallyincreased. For example, some consumers use smartphones during theirshopping experience to conduct price checks, do competitive shoppinganalysis, obtain further product information, make the shoppingexperience more efficient such as by expediting checkout (e.g., Wal-MartScan & Go system), etc. Other consumers may utilize store providedelectronics, such as scanners or the like, that allow the consumer toobtain more information about their shopping or during their shoppingexperience and/or to make their shopping experience more efficient, suchas by expediting checkout, etc. To-date, however, conventional retailstores have not taken full advantage of this increased use of technologyby consumers.

Some efforts have been made to utilize consumer feedback, but theseefforts typically require the consumer to obtain the assistance of astore associate or require the store to be equipped with specialdevices, such as scanners, displays, kiosks, switches or buttons. Forexample, some stores equip associates with scanners so that theassociate can check on inventory or order status of a particular productif asked to do so by a consumer. In other examples, additional items arerequired to be attached to store shelving or displays, such aselectronic shelf labels, which a consumer can press to notify the storea particular item is missing or out of stock. These solutions arelimited in that they either require the consumer to obtain assistancefrom an associate or they require installation of additional items orhardware to existing store shelving and displays which can quicklybecome cost prohibitive depending on the number of items sold, size ofthe store, number of stores, etc. These solutions also fail to takeadvantage of the increased use of smart phones and handheld devices byeveryday consumers.

Accordingly, it has been determined that a need exists for improvedsystems, apparatus and methods for managing stores to overcome theabove-mentioned problems.

BRIEF DESCRIPTION OF THE DRAWINGS

Disclosed herein are embodiments of systems, apparatuses and methods forusing pertaining to improved store management using feedback fromcustomers.

This description includes drawings, wherein:

FIG. 1 is a flow diagram of a general process in accordance with someembodiments;

FIG. 2 is a diagram of a general system in accordance with severalembodiments;

FIG. 3 is a diagram of a more specific system in accordance withembodiments of the invention;

FIG. 4 is a flow diagram of an exemplary process in accordance with someembodiments; and

FIG. 5 is a flow diagram of an exemplary logic process executable by adecision engine in accordance with several embodiments.

Elements in the figures are illustrated for simplicity and clarity andhave not necessarily been drawn to scale or to include all features,options or attachments. For example, the dimensions and/or relativepositioning of some of the elements in the figures may be exaggeratedrelative to other elements to help to improve understanding of variousembodiments of the present invention. Also, common but well-understoodelements that are useful or necessary in a commercially feasibleembodiment are often not depicted in order to facilitate a lessobstructed view of these various embodiments of the present invention.Certain actions and/or steps may be described or depicted in aparticular order of occurrence while those skilled in the art willunderstand that such specificity with respect to sequence is notactually required. The terms and expressions used herein have theordinary technical meaning as is accorded to such terms and expressionsby persons skilled in the technical field as set forth above exceptwhere different specific meanings have otherwise been set forth herein.

DETAILED DESCRIPTION

Generally speaking and pursuant to various embodiments, systems,apparatus and methods are provided herein that utilize customer feedbackto improve store management and address the problems or shortcomingswith the conventional stores and solutions discussed above. In someembodiments, systems, apparatus and methods are disclosed that utilizecustomer feedback to obtain store intelligence and automatically respondto the customer without the need to involve a store associate oremployee, thereby allowing employees to continue on with other tasks.For example, customers may provide feedback that a particular product isout or missing from a shelf, or that they just took the last one, whichin turn causes the store systems to automatically generate a pickrequest telling staff an item needs restocking. In other examples, thecustomer feedback may be along the lines of a missing product or thatthey need assistance locating a particular product. In response, thestores systems will be checked to see if any product is on hand or inthe backroom and, if not, an order for the item will automatically begenerated and/or the customer may be prompted with a notice that theitem can be ordered from a remote location (e.g., distribution center,etc.), found at an alternate location (e.g., nearby store), or may beordered and either shipped to a store of the customer's choosing or tothe customer's home, and giving the customer the option to pick one ofmore of these alternatives. In still other examples, the customer mayprovide information pertaining to a product not currently carried by theparticular store the consumer is in and request the store to obtain theitem for the consumer or provide information on if and how the consumercould get this item from the store (e.g., if the item is carried byanother one of the store's locations, the consumer may be presented withthe option to pick the item up at that location, an option to have itshipped to their home, shipped to another store, etc.).

In some forms, the consumer may use a mobile electronic device, (e.g.,smartphone, phablet, tablet, smartwatch, smartglasses or other wearabletechnology, etc.) to interact with the store system and provide thecustomer feedback discussed above. In one form, a software application(App) may be downloaded by the consumer and used on the consumer's ownhandheld device to interact with the system. The App may interface withthe store's system or systems to obtain and provide the above-identifiedinformation in response to the customer input or feedback. For example,the App and handheld may be utilized by the consumer to scan an image ofa product identifier (e.g., shelf label, product bar code, etc.) andnotify the store that a particular product is not on the store shelfwhere it is supposed to be. The App and store system(s) interface withone another to check and see if there is any more stock of the producton premises (e.g., in the bins in the back room, etc.) or locatedelsewhere in the store (e.g., modules, product features, etc.) andnotify the customer accordingly. If the product is in the back room, apick request may automatically be generated for the product and the Appmay instruct the consumer to go to a particular place or do a certainthing to get the product (e.g., go to customer support to retrieve theitem, ask an associate, etc.). If the product is located elsewhere onthe sales floor, the consumer may be directed to the alternate location(e.g., providing information on where a particular display with theproduct is located, such as see “end cap Aisle 5”, providing actualguidance to the display from the consumer's current location using thelocation services or information from the customer's handheld device,etc.).

While the above does mention that asking an associate could be aresulting step from this system, apparatus and method or process, itshould be understood that such an outcome does not contradict theintended purpose of the invention in that one objective of the systems,apparatus and methods discussed herein is to simply reduce the amount oftimes an associate gets interrupted from their other tasks to rendersuch assistance. It does not have to eliminate all such interruptions(particularly when the interruption is simply to obtain an item that isknown to be on premises and at an alternate location). In many otherexamples, the systems, apparatus and methods disclosed herein will leadto a consumer being provided the necessary information they need for adesired product so that further interaction with a store associate isnot needed.

To encourage consumer use, participation or interaction with thissystem, apparatus and of this method, the systems, apparatus and methodsdisclosed herein may also utilize rewards or incentives to participatingconsumers. For example, consumers that utilize the system may beprovided with a reward, such as a coupon, recipe, further productinformation, multi-media (e.g., audio or video such as game or movietrailers), early release access, upcoming product information, onlineadd-ons (e.g., unlocking skins, characters, weapons, levels, worlds orthe like for games, etc.), a fast pass for use at checkout to skip longlines, or other value-add services.

Thus, systems, apparatus and methods are disclosed herein that allowcustomer feedback to trigger meaningful work to provide more availableon the shelf or on the sales floor and reduce out of stock items and/orlost sales due to same. In some forms, such systems, apparatus andmethods may actually record customer actions to trigger in-store orout-of-store replenishment of items on the shelf or sales floor (e.g.,customer-triggered replenishment of items).

Turning now to the figures, FIG. 1 illustrates a flow diagram of ageneral process in accordance with some embodiments of the invention andis referenced generally by reference numeral 100. In one form, theprocess comprises a method for monitoring availability of products in aretail sales facility utilizing a control circuit to receive anindication from a customer in the retail sales facility corresponding toa low product availability condition of a product in step 102. Thecontrol circuit in step 104 determines, based at least on the indicationand product availability data from an inventory management databaseaccessible by the control circuit, an action to be taken. The action tobe taken may involve automatically performing some task as illustratedin step 106, such as automatically generating a pick request orautomatically generating an order for an out of stock item as indicatedin 106 a. Then in step 108, a response is transmitted to the customerbased on the determined action to be taken. In a preferred form, theresponse will include a reward incentive, such as is illustrated in step110, to incentivize the customer for utilizing the process 100. Forexample, the incentive reward may include one or more of: a discountoffer for the customer; a coupon redeemable by the customer; anelectronic acknowledgement; access to special information; and/or anaccess to a priority checkout line.

As mentioned above, the response generated in step 108 may comprise avariety of different actions. For example, the response could includeany one or more of the following: an indication that the product is instock at the retail sales facility; an indication that the product isout of stock at the retail sales facility; an indication that theproduct is in stock at the retail sales facility at one or morelocations in the retail sales facility; an indication that the productis in stock at the retail sales facility in an area inaccessible to thecustomer and an associate will retrieve the product; an indication thatthe product will be available for purchase at the retail sales facilityat a later date; an indication of an alternative retail sales facilitythat the product is available for purchase; and/or an offer for thecustomer to purchase the product by an alternate purchasing method otherthan directly from the retail sales facility.

With respect to the latter most option (i.e., offering the customer topurchase the product by an alternate purchasing method other thandirectly from the retail sales facility), the process 100 may beconfigured to offer an internet-based purchasing method to the customer,offer to ship the product to the customer's preferred location, and/oroffer the purchase of an alternative product (e.g., a comparable orcompetitive product that is in stock or available).

As mentioned above, the process 100 may also involve automaticallyperforming some task as illustrated in step 106. This task may includegenerating a pick for the product or item identified by the consumer,transmitting a message to an associate to retrieve the product or itemidentified by the consumer, transmitting a task to a task managementsystem and/or generating a replenishment order for the product or itemidentified by the consumer (e.g., replenishment order to a supplier,distribution center, or other product source external to the store). Inone form, an associate may be notified about the generated pick request(and/or other pick requests) via a software application operating on theassociate's own device, as illustrated in 106 a. The associate mayinteract with the system via the application to update the status of theprocess. For example, when the associate finds the requested item, he orshe can systematically indicate the requested product has been removedfrom its storage bin in a back room. In other examples, the associatemay systematically indicate the requested product has been restocked onthe sales floor display, has been brought to a specific location (e.g.,customer service) for pick-up, has been given to the customer, has beenordered, etc.

In process 100, receiving an indication of the low product availabilityin step 102 may include one or more of: an indication from the customerthat the product is not available on a sales floor of the retail salesfacility; an indication that the customer took one of a last availableproducts for sale such that there is minimal or no product remaining forsale to other customers; and/or an indication that the product does notappear to be for sale in the retail sales facility. Receiving theindication may include receiving the indication from a mobile computingdevice, the customer having entered information corresponding to theindication into a user interface of the mobile computing device. In apreferred form, the user interface includes a software applicationinstalled on the mobile computing device. An example of such a softwareapplication is illustrated at 102 a and includes an easy one-touchcommunication method for the consumer to provide the desired feedback tothe store. In this form, the “Item Not On Shelf” field could be selectedby the customer simply to notify of an out-of-stock condition; however,in alternate forms selection of this field may lead to anothermulti-option response, such as including a secondary field stating “Itook the last one”, another stating “I did not get one”, another stating“I want to order this item”, and/or another stating “What comparableproducts are in stock”.

The process 100 may also entail scanning, via a notification platform ofthe mobile computing device, an identifier corresponding to the productand transmitting the indication to the control circuit. For example, thesoftware application may utilize the mobile device's optical features,such as a camera, to scan a bar code for the product or item (e.g., UPCnumber, EAN number, other GTIN identifier, etc.) or other itemidentifier. Alternatively, as mentioned above, the process 100 mayutilize the location services of the available device, the store/storesystem(s), or other location systems to locate where the device orcustomer are in the store and what products are in that area.

Turning now to FIG. 2, a general system in accordance with severalembodiments of the invention is illustrated and referenced generally byreference numeral 200. In one form, the system 200 is a system formonitoring availability of products in a retail sales facility thatincludes a control device 230 comprising a control circuit and memory.The system further includes a product database 240 accessible by thecontrol circuit and maintained by a retail sales entity. The productdatabase 240 preferably contains product availability data associatedwith availability of the products in the retail sales facility (whichmay include one or more separate stores). In the form illustrated, thedatabase 240 includes a lot of information on each individual productsold by the store (e.g., information regarding the amount of on handproduct for the particular product inquired about by the consumer, thebin quantity or count for same, information regarding the itemlocation(s) for the item (e.g., aisle location(s), feature location(s),Bin location(s), etc.), further department and/or category informationregarding the product, and/or other information regarding the productinquired about, similar products or other product and/or systeminformation.

A network interface 231 is in communication with the control device 231and the control device is configured to receive, via the networkinterface, an indication from a customer in the retail sales facilitycorresponding to a low product availability condition of a product. Thecontrol device 231 then determines, based at least on the indication andthe product availability data from the product database 240, an actionto be taken and transmits a response 250 to the customer, the responsepreferably including an incentive reward 251 for the customer (e.g., adiscount offer, coupon, electronic acknowledgement, access to specialinformation, data or features, access to a priority checkout line, orthe like.

In the form illustrated, the consumer uses their own electronic device,such as a mobile computing device 220, equipped with a user interface toallow the user and system 200 to interact with one another. In the formillustrated, the user interface includes a software application 221. Inyet other forms, the user interface may include a scanning deviceconfigured to scan, via a notification platform of the mobile computingdevice, an identifier corresponding to the product and transmitting theidentifier to the control circuit. In still other forms, the userinterface includes both a software app and scanning device.

As mentioned with respect to earlier embodiments, the receivedindication of the low product availability may include one or more of:an indication from the customer that the product is not available on asales floor of the retail sales facility; an indication that thecustomer took one of a last available products for sale such that thereis minimal or no product remaining for sale to other customers; and anindication that the product does not appear to be for sale in theretails sales facility.

The response 250 may include one or more of: an indication that theproduct is in stock at the retail sales facility; an indication that theproduct is out of stock at the retail sales facility; an indication thatthe product is in stock at the retail sales facility at one or morelocations in the retail sales facility; an indication that the productis in stock at the retail sales facility in an area inaccessible to thecustomer and an associate will retrieve the product; an indication thatthe product will be available for purchase at the retail sales facilityat a later date; an indication of an alternative retail sales facilitythat the product is available for purchase; and/or an offer for thecustomer to purchase the product by an alternate purchasing method otherthat direct from the retail sales facility. The offer to purchase theproduct by the alternate purchasing method may include at least one of:an offer to purchase the product by an internet-based purchasing method;an offer to ship the product to the customer's preferred location; andan offer the purchase an alternative product.

With respect to the action to be taken by the control device 230, itshould be understood that the action 250 may include one or more of:generating a pick for the product; transmitting a message to anassociate to retrieve the product; and generating a replenishment orderfor the product. For example, in FIG. 2 system 200 may automaticallygenerate priority task list picks (e.g., critical picks, priority picks,etc.) for items with overstock binned in the back room of a store toresolve out of stock items faster. Alternatively or in addition, system200 may automatically generate a replenishment order requestingreplenishment of items with low or no stock count from an offsitelocation (e.g., a distribution warehouse, supplier, etc.). As yetanother alternative or additional step, system 200 may be configured toautomatically respond to requests in which a consumer has providedinformation regarding a product they would like to buy at the retailerbut that does not appear to be carried by same. This automated responsemay entail aggregating and analyzing consumer responses to identifyitems that the retailer might want to add to its product assortmentlineup due to the express demand shown for the item via the customerfeedback. These items may have never been sold by the retailer or mayhave been sold by the retailer at one time but are no longer available.In one form, system 200 is setup to require store management approval ofsuch assortment requests, but will then automatically advance suchassortment requests to the necessary parties to either add the productto the retailer's offerings or further explore adding the product bysending it up the management chain to a person or group with authorityto make a final decision regarding the assortment request. For example,if an assortment request is automatically generated in response to thecustomer feedback, the system 200 may forward the request on to acentral server or system from a remote retail location for corporateemployees to review and approve for addition to the store's productofferings, if deemed acceptable. The system 200 may also be configuredto send a message to the customer advising that the assortment requesthas been received and that the store is contemplating adding it to itsproduct offerings, that the customer will be contacted if the product isadded to their product offering and/or that the product is not carriedby the store but that the customer may want to compare another productthat is considered similar or competitive to the product the customerinquiry addressed.

Thus, by soliciting and utilizing customer feedback in this way criticalpicks could be generated for items with overstock binned in the backroom of a store to resolve out of stock items faster than conventionalsystems and processes allow. Similarly, additional intelligence may beprovided from system 200 that would not otherwise be known, (e.g.,consumer driven initiatives to increase product assortment offerings)which can be acted on to help show better customer appreciation andresponsiveness to customer feedback.

The control device 230 of system 200 may be any processor based device,such as a computer system, located on-site (e.g., on store premises) oroff-site (e.g., off store premises at a remote location such as companyheadquarters, cloud based, etc.), or that has functional assets bothon-site and off-site. For example, although the illustrated systemreferences a separate central server, it should be understood that theentire system could be run on a single computer system that communicateswith the consumer device. The network may be a wide-area network (WAN),a local area network (LAN), a personal area network (PAN) or any othersized network. In some forms, the network will communicate via theInternet and may include cloud-based features, such as cloud-basedmemory storage or databases, etc. Actual communications or portionsthereof may take place over hard-wired, cellular, Wi-Fi, Bluetooth orNFC networked components or the like. In the form shown, the database240 is indicated as one or more databases to which the control circuitis connected via a network (again any type of network and communicationmethod will suffice including cloud based systems). It should beunderstood that use of the term database could mean one or moredatabases comprised of a plurality of individual files or a databasecomprised of a single file. It should also be understood that inalternate embodiments one or more of the components may be combined ifdesired, such as having the control circuit contain the database(s) 240.

FIG. 3 is a diagram of an alternate, more specific system in accordancewith embodiments of the invention. Items in this embodiment that aresimilar to those discussed above with respect to FIG. 2 will use thesame latter two digit reference numerals as those in FIG. 2, but withthe prefix 3 to distinguish the embodiments, but otherwise these itemsshould be considered similar. Thus, the system of FIG. 3 will bereferenced generally by reference numeral 300. This system 300 includesa user interface, such as customer device 320, and database 340;however, unlike the prior embodiment, the control device is specified asa decision engine 330 b that communicates with the customer device 320via store server 330 a and the decision engine 330 b determines whatoutcome and message will be sent back to the customer based on theinformation obtained from database 340. In a preferred form, thecustomer device 320 has a software application 321 stored within itsmemory that allows the user to communicate with the server 330 a ofsystem 300 and the process operates similar to the system discussedabove with respect to FIG. 2. For example, if the system receivescustomer feedback requesting a particular product that is not on a storeshelf, the decision engine 330 b checks database 340 and determines instep 350 if a pick request or order should be generated, whether anassortment request should be submitted or pursued further, and what typeof message should be relayed back to the customer (e.g., product ison-site and will be brought to you, product is not on-site but islocated off-site at these locations and you can either order it, have itdelivered to a place of your choosing or go pick it up at that location,and/or that a particular product is not sold by the store but that thecustomer may want to look at another product considered comparableand/or competitive to the original product identified by the customer).Once outcome and action are determined, the system 300 will take thecorresponding action. In certain embodiments, use or participation inthis program is incentivized by providing the customer a reward orincentive for participating and/or providing the customer information atissue.

FIG. 4 is an exemplary flow diagram of a specific process in accordancewith some embodiments of the invention. The operation of this process issimilar to the process and systems discussed above. Thus, similar lattertwo-digit reference numerals will be used for this embodiment torepresent this similarity, but add the prefix 4 to distinguish thisembodiment from others. Thus, the process is referred to generally byreference numeral 400 and starts with customer feedback being received,such as the customer indication that there is an out of stock item viaan App on the user's mobile phone or device or via a pricing Hub asstated in step 420. In step 430 a, the App or Hub communicates the itemidentified by the Customer to the system server. In a preferred form,this step will include communicating the item number to the storeserver, a distribution center server, a replenishment system and/orother retailer systems (e.g., inventory management systems, etc.). Instep 430 b, the control device will execute business rules to determinewhat action is to be taken in response to the information provided bythe consumer (assuming any at all).

In a preferred form, the logic used by the control device or, moreparticularly, the decision engine will notify the customer that the itemis available in the store in step 461 if the system 400 determines thatthe item in question is binned in the back room of the store. In oneembodiment, a pick task is created by system 400 and is to be completedby an inventory management system associate.

If the system 400 determines the item is not stored on-site, analternative task or action may be performed via step 463. For example,an alternate location may be provided to the customer advising where theproduct inquired about may be found (e.g., either on-site, off-siteincluding via the Internet).

If the system 400 determines the item is not on-site (e.g., item notbinned in the back room) and/or located at an alternate store location,the customer may notify the customer that the item will be available atthe store at a later date as specified in step 464. The system 400 maybe configured to automatically create an order for the item the customerinquired about as illustrated in step 465. Further action may be takenin step 466, such as indicating another store location where the item isavailable, offering to ship the item to the customer, and/or notifyingthe customer when the item has been delivered at the store chosen by thecustomer (e.g., their home store or default store location).

Lastly, FIG. 5 is a flow diagram of exemplary business rules or logicprocesses executable by a control device (e.g., decision engine, etc.)in accordance with several embodiments of the invention. In keeping withthe above practices, items that are similar to those discussed abovewith respect to FIG. 4 will use the same latter two-digit referencenumeral but with the prefix 5 to distinguish one embodiment from theothers. In this logic process 500, step 541 checks to see if the backroom (BR) quantity of an item is greater than zero in response toreceiving customer information regarding the item. If so, then thesystem 500 automatically (1) creates and sends a pick task to becompleted by an employee and (2) notifies the customer that the productor item is on hand and that they are pulling the product for thecustomer now. If not, then the process 500 checks to see if the on hand(OH) quantity is greater than zero in step 542 and if there is alternatelocation information relating to the product (e.g., a feature display ormodular it may also be located in). If so, the process 500 notifies thecustomer that there is product on site and, if possible, identifiesother locations where it may be found. If not, the process 500 checks tosee if both the on hand quantity and the back room quantity equal zeroin step 543. If so, the process generates an order for the item andnotifies the customer that the product is not on hand but has beenordered and, may provide other options (e.g., allowing customer to orderonline, advising customer of other nearby locations with item, etc.). Ifthe answer is no (meaning there is either quantity on hand or in theback room, the process 500 may be configured to perform another storefunction and/or provide an alternate notice or response to the customer(e.g., providing a response that says our records indicate there isproduct on site, but telling to customer to locate a manager forassistance and simultaneously issuing a request for available associatesto check nearby shelf space and bin space to see if the requested itemcan be found, etc.).

While the above discussion has focused on systems and methods, it shouldalso be understood that apparatus are disclosed herein that utilizecustomer provided information or feedback to more efficiently managestore inventory. For example, the above embodiments further disclose acontrol device for monitoring availability of products in a retail salesfacility having a control circuit and memory, wherein the controlcircuit is configured to: receive, via a network interface, anindication from a customer in the retail sales facility corresponding toa low product availability condition of a product; determine, based atleast on the indication and product availability data from a productdatabase accessible by the control circuit and maintained by a retailsales entity, an action to be taken, wherein the product databasecontains product availability data associated with availability of theproducts in the retail sales facility; and transmit a response to thecustomer, the response including an incentive reward for the customer.

In addition to the above, disclosed herein is an apparatus forautomatically replenishing a stocked item upon receipt of customer inputregarding the stocked item, the apparatus having a means for comparingthe customer input to inventory information regarding the stocked item,and for taking action in response to same. Another apparatus disclosedherein includes an apparatus for improving store management systemshaving means for receiving customer input regarding an item for sale ina retail environment, and means for comparing the customer input toinventory information regarding the item for sale, and for taking actionin response to same including responding to the customer withinformation relating to the item for sale.

Those skilled in the art will recognize that a wide variety of othermodifications, alterations, and combinations can also be made withrespect to the above described embodiments without departing from thescope of the invention, and that such modifications, alterations, andcombinations are to be viewed as being within the ambit of the inventiveconcept.

1. A method for monitoring availability of products in a retail salesfacility comprising: by a control circuit, receiving, at the controlcircuit, an electronic indication from a mobile computing device of acustomer in the retail sales facility, the electronic indication beinggenerated via a user interface of the mobile computing device of thecustomer and corresponding to a low product availability condition of aproduct on a shelf on a sales floor of the retail sales facility; inresponse to the receiving of the electronic indication at the controlcircuit from the mobile computing device of the customer, obtaining, viathe control circuit, product availability data from an inventorymanagement database; determining, by the control circuit and based atleast on the electronic indication and the product availability data, anaction to be taken with respect to the product associated with the lowproduct availability condition; and transmitting a response to themobile computing device of the customer, the response including anincentive reward for the customer and configured to be displayed to thecustomer via the user interface of the mobile computing device of thecustomer.
 2. The method of claim 1, wherein the response comprises oneor more of: an indication that the product is in stock at the retailsales facility, an indication that the product is out of stock at theretail sales facility, an indication that the product is in stock at theretail sales facility at one or more locations in the retail salesfacility, an indication that the product is in stock at the retail salesfacility in an area inaccessible to the customer and an associate willretrieve the product, an indication that the product will be availablefor purchase at the retail sales facility at a later date, an indicationof an alternative retail sales facility that the product is availablefor purchase, and an offer for the customer to purchase the product byan alternate purchasing method other than directly from the retail salesfacility.
 3. The method of claim 2, wherein the offer to purchase theproduct by the alternate purchasing method comprises at least one of:offering an internet-based purchasing method to the customer; offeringto ship the product to the customer's preferred location; and offeringthe purchase of an alternative product.
 4. The method of claim 1,wherein the action to be taken comprises one or more of: generating apick for the product, transmitting a message to an associate to retrievethe product, and generating a replenishment order for the product. 5.The method of claim 1, wherein the received indication of the lowproduct availability comprises at least one of: an indication from thecustomer that the product is not available on a sales floor of theretail sales facility; an indication that the customer took one of lastavailable products for sale such that there is minimal or no productremaining for sale to other customers; and an indication that theproduct does not appear to be for sale in the retail sales facility. 6.The method of claim 1 wherein the receiving the indication comprisesreceiving the indication from a mobile computing device, the customerhaving entered information corresponding to the indication into a userinterface of the mobile computing device.
 7. The method of claim 6,further comprising scanning, via a notification platform of the mobilecomputing device, an identifier corresponding to the product andtransmitting the indication to the control circuit.
 8. The method ofclaim 6, wherein the user interface comprises a software applicationinstalled on the mobile computing device.
 9. The method of claim 1wherein the incentive reward comprises one or more of: a discount offerfor the customer; a coupon redeemable by the customer; an electronicacknowledgement; access to special information; and access to a prioritycheckout line.
 10. A system for monitoring availability of products in aretail sales facility comprising: a control device comprising a controlcircuit and a memory, a product database accessible by the controlcircuit and maintained by a retail sales entity, the product databasecontaining product availability data associated with availability of theproducts in the retail sales facility; and a network interface coupledto the control device; wherein the control device is configured to:receive, via the network interface, an electronic indication from amobile computing device of a customer in the retail sales facility, theelectronic indication being generated via a user interface of the mobilecomputing device of the customer and corresponding to a low productavailability condition of a product on a shelf on a sales floor of theretail sales facility; obtain, in response to receipt of the electronicindication from the mobile computing device of the customer, the productavailability data from the product database; determine, based at leaston the electronic indication and the product availability data from theproduct database, an action to be taken with respect to the productassociated with the low product availability condition; and transmit aresponse to the mobile computing device of the customer, the responseincluding an incentive reward for the customer and configured to bedisplayed to the customer via the user interface of the mobile computingdevice of the customer.
 11. The system of claim 10, wherein the responsecomprises one or more of: an indication that the product is in stock atthe retail sales facility, an indication that the product is out ofstock at the retail sales facility, an indication that the product is instock at the retail sales facility at one or more locations in theretail sales facility, an indication that the product is in stock at theretail sales facility in an area inaccessible to the customer and anassociate will retrieve the product, an indication that the product willbe available for purchase at the retail sales facility at a later date,an indication of an alternative retail sales facility that the productis available for purchase, and an offer for the customer to purchase theproduct by an alternate purchasing method other that direct from theretail sales facility.
 12. The system of claim 11, wherein the offer topurchase the product by the alternate purchasing method comprises atleast one of: an offer to purchase the product by an internet-basedpurchasing method; an offer to ship the product to the customer'spreferred location; and an offer to purchase an alternative product. 13.The system of claim 10, wherein the action to be taken comprises one ormore of: generating a pick for the product, transmitting a message to anassociate to retrieve the product, and generating a replenishment orderfor the product.
 14. The system of claim 10, wherein the receivedindication of the low product availability comprises at least one of: anindication from the customer that the product is not available on asales floor of the retail sales facility; an indication that thecustomer took one of last available products for sale such that there isminimal or no product remaining for sale to other customers; and anindication that the product does not appear to be for sale in theretails retail sales facility.
 15. The system of claim 10 wherein thecontrol device is configured to receive the indication from a mobilecomputing device, the customer having entered information correspondingto the indication into a user interface of the mobile computing device.16. The system of claim 15, wherein the user interface includes ascanning device configured to scan, via a notification platform of themobile computing device, an identifier corresponding to the product andtransmitting the indication to the control circuit.
 17. The system ofclaim 15, wherein the user interface comprises a software applicationinstalled on the mobile computing device.
 18. The system of claim 10wherein the incentive reward comprises one or more of: a discount offerfor the customer; a coupon redeemable by the customer; an electronicacknowledgement; access to special information; and access to a prioritycheckout line.
 19. A control device for monitoring availability ofproducts in a retail sales facility comprising: a control circuit and amemory, wherein the control circuit is configured to: receive, via anetwork interface, an indication from a customer in the retail salesfacility corresponding to a low product availability condition of aproduct; determine, based at least on the indication and productavailability data from a product database accessible by the controlcircuit and maintained by a retail sales entity, an action to be taken,wherein the product database contains product availability dataassociated with availability of the products in the retail salesfacility; and transmit a response to the customer, the responseincluding an incentive reward for the customer.
 20. A method formonitoring availability of products in a retail sales facilitycomprising: by a control circuit, receiving, at the control circuit, anelectronic indication from a mobile computing device of a customer inthe retail sales facility, the electronic indication being generated viaa user interface of the mobile computing device of the customer andcorresponding to a low product availability condition of a product on ashelf on a sales floor of the retail sales facility; in response to thereceiving of the electronic indication at the control circuit from themobile computing device of the customer, obtaining, via the controlcircuit, product availability data from an inventory managementdatabase; determining, by the control circuit and based at least on theelectronic indication and the product availability data, an action to betaken with respect to the product associated with the low productavailability condition; and taking action comprising at least one of:transmitting a response to the mobile computing device of the customer;providing an incentive to the customer by displaying the incentive viathe user interface of the mobile computing device of the customer;generating a pick request if the product is on-site; generating aproduct order if product is off-site; and generating a request to add anew product to an assortment of products already offered by the retailsales facility.